Terms of Service

Last Updated: November 25, 2025

These Terms of Service ('Terms') govern your access to and use of MatrixEdge Systems Limited's edge computing platform and services ('Services'). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

  • By creating an account or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
  • If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
  • We reserve the right to modify these Terms at any time. Continued use of our Services after changes constitutes acceptance of the modified Terms.
  • If you do not agree to these Terms, you must not access or use our Services.

2. Service Description

  • MatrixEdge provides edge computing infrastructure, IoT connectivity, real-time data processing, and AI inference services.
  • We offer various service tiers with different features, performance levels, and pricing structures.
  • Service availability and performance are subject to our Service Level Agreement (SLA).
  • We reserve the right to modify, suspend, or discontinue any aspect of our Services with reasonable notice.
  • Beta features are provided 'as-is' without warranties and may be discontinued at any time.

3. User Obligations

  • You must provide accurate, current, and complete information during registration and keep it updated.
  • You are responsible for maintaining the security and confidentiality of your account credentials.
  • You must not use our Services for any illegal, harmful, or unauthorized purposes.
  • You must comply with all applicable laws, regulations, and third-party rights.
  • You are responsible for all activities that occur under your account.
  • You must not attempt to gain unauthorized access to our systems or interfere with service operations.

4. Intellectual Property

  • All rights, title, and interest in our Services, platform, and technology remain with MatrixEdge Systems.
  • You retain all rights to your data and content uploaded to our platform.
  • You grant us a limited license to process and store your data to provide our Services.
  • You must not copy, modify, distribute, or reverse engineer any part of our Services.
  • Our trademarks, logos, and brand elements may not be used without prior written permission.
  • Any feedback or suggestions you provide may be used by us without compensation or obligation.

5. Prohibited Activities

  • Using our Services to transmit malware, viruses, or harmful code.
  • Attempting to bypass security measures or gain unauthorized access to systems.
  • Excessive use that impacts service availability for other users.
  • Scraping, harvesting, or data mining without authorization.
  • Reselling or redistributing our Services without a reseller agreement.
  • Using our Services to violate privacy rights or applicable data protection laws.
  • Engaging in any activity that could damage our reputation or business interests.

6. Payment Terms

  • Fees are charged according to your selected service plan and usage.
  • All fees are exclusive of taxes, which you are responsible for paying.
  • Payment is due in advance unless otherwise agreed in writing.
  • We reserve the right to suspend Services for non-payment after notice.
  • Refunds are provided only as specified in our refund policy.
  • We may change our pricing with 30 days' notice to existing customers.
  • You authorize us to charge your payment method for all fees incurred.

7. Limitation of Liability

  • Our Services are provided 'as-is' without warranties of any kind, express or implied.
  • We do not warrant that Services will be uninterrupted, error-free, or completely secure.
  • To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.
  • Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
  • You agree to indemnify us against claims arising from your use of our Services or violation of these Terms.

8. Termination

  • You may terminate your account at any time through your account settings.
  • We may suspend or terminate your access for violation of these Terms or applicable laws.
  • Upon termination, your right to use our Services immediately ceases.
  • We will retain your data according to our data retention policy and legal obligations.
  • Provisions regarding intellectual property, limitation of liability, and dispute resolution survive termination.
  • No refunds will be provided for early termination except as required by law.

Contact Information

For questions about these Terms of Service, please contact us:

Email: legal@matrixedgesys.com

Phone: +39 3927026822

Address: 2803 Philadelphia Pike Suite B #1212, Claymont, DE 19703